FAQ

• At what rate can I buy or sell?
  

  The NAV (Net Asset Value) for most of the funds is calculated on a daily basis (when the market closes). This value is published the following day on the site.
  Sales and purchases never take place at this NAV. The actual trade date depends on the policy of the fundcompany.
  The table below indicates at which NAV the fund company will normally execute the transaction.
  Attention: this table gives only an indication.
  
  

  	Buy orders	Sell orders	Comments
  ABN AMRO	t	t
  Aviva	t+1	t+1
  Axa Rosenberg	t	t	1+ for Japan
  Banque de Luxembourg	t+1	t+1
  BlackRock Merrill Lynch	t+1	t+1
  BNP Paribas	t	t	1+ for Japan, Asia, Australia
  Capital@Work	t+1	t+1
  Carmignac	t	t
  Credit Agricole	t	t
  Fidelity	t	t
  Franklin Templeton	t	t
  Gartmore	t	t
  Henderson	t	t
  Invesco	t+1	t+1
  J.P. Morgan Fleming	t	t
  Quest Management	t	t
  Robeco	t+1	t+1
  Sarasin Bank	t+1	t+1
  Schröders	t	t
  SGAM	t+1	t+1
  Threadneedle	t	t

  
  Example:
  Today, before 11.30 a.m. (date t) you give a buy order for 10 units of a Franklin Templeton fund. The published NAV is € 125.11 per unit. This is the NAV of the previous day. Your purchase will be at the rate of today's NAV (date t), which is only fixed when the market closes. In the meantime, this could have moved to € 124.97, for example.
  Let's now imagine that today, before 11.30 a.m. (date t+1), you give a buy order for a Invesco fund. This fund will be bought at tomorrows' NAV (date t+1). This NAV will be published the day after tomorrow.
  
  Attention:
  • occasionally, the actual execution dates can differ from the table above.
  • It is possible that your order remains ‘pending’, even if it is already executed on the correct date and at the right price. This is due to the fact that the market of investment funds doesn’t work in real time and Keytrade Bank therefore has to wait on the definitive confirmation of the execution by the funds managers. And this can take some days.

• How much does a transaction cost?
  
• Do I have to pay custody fees?
  
• How is an order executed?
  
• Until what time can I cancel an order?
  
• What is the minimal value of an order?
  
• Can I work within limits?
  
• What difference is there between a unit and a value order?
  
• What do the terms “level of risk” and “volatility” mean?
  
• What is the “annual management commission”?
  
• What is the return of a fund, and how is it calculated?
  
• What is the “rating” of a fund (notation in a number of crowns)?
  
• There are a number of investment funds that I can’t find on your site!
  
• Do you ever give advice about the choice of funds?
  
• My order is “pending” for a couple of days. How is this possible?
  
• What taxes are due in negotiating funds?