FAQ

• At what rate can I buy or sell?
  
• How much does a transaction cost?
  
• Do I have to pay custody fees?
  
• How is an order executed?
  
• Until what time can I cancel an order?
  
• What is the minimal value of an order?
  
• Can I work within limits?
  
• What difference is there between a unit and a value order?
  
• What do the terms “level of risk” and “volatility” mean?
  
• What is the “annual management commission”?
  
• What is the return of a fund, and how is it calculated?
  
• What is the “rating” of a fund (notation in a number of crowns)?
  
• There are a number of investment funds that I can’t find on your site!
  
• Do you ever give advice about the choice of funds?
  
• My order is “pending” for a couple of days. How is this possible?
  

  It is possible that your order remains ‘pending’, even if it is already executed on the correct date and at the right price. This is due to the fact that the market of investment funds doesn’t work in real time and Keytrade Bank therefore has to wait on the definitive confirmation of the execution by the funds managers. And this can take some days.

• What taxes are due in negotiating funds?