FAQ

• What is ADVICE?
  
• How can I access ADVICE?
  
• How much does online ADVICE cost?
  
• For which markets and shares can I receive advice?
  
• On what does Keytrade Bank base its recommendations?
  

  Keytrade Bank bases its recommendations on several sources before delivering concrete investment advice concerning your equity portfolio.
  
  On one hand, Keytrade Bank uses its vast databases with up-to-date data, ratios, balances and analyst’s reports concerning approximately 5,000 shares. For the delivery of these databases Keytrade Bank works with leading suppliers such as Reuters and Standard & Poors.
  
  On the other hand, Keytrade Bank performs every day its own calculations with the help of these data and also uses models of technical and fundamental analysis to reach a correct share valuation.
  
  In function of your investment profile (conservative, neutral, dynamic or aggressive) only the shares that fit in those profiles are restrained.
  
  Keytrade Bank will strive to compose the global composition of your portfolio on a well-balanced manner: the sector and geographic diversification of it is constantly looked over. They are continuously compared with the diversification of a carefully composed allocation model.
  
  Finally, it goes without saying that Keytrade Bank will keep into account the current composition of your equity portfolio before giving new investment recommendations.

• What is the “allocation model” and what is it made of?
  
• Why doesn’t the “allocation model” contain individual shares?
  
• Is the “allocation model” regularly updated?
  
• Will all of my shares within my portfolio be followed?
  
• What sort of recommendations does ADVICE give?
  
• Can I use ADVICE for virtual portfolios?
  
• Motivation and quantity are always specified for all buy advices. Why?
  
• How can I modify my investment profile?
  
• How often is my portfolio verified by ADVICE?
  
• Is ADVICE fully automatic?
  
• Is the quality of the recommendations as good as the recommendations I would get from a financial adviser?
  
• I followed the recommendations closely, but my global portfolio has diminished in value!
  
• What happens if I do not follow the advices?
  
• When will I receive my first recommendation?
  
• I have Royal Dutch shares. When I screen this share, ADVICE indicates that Royal Dutch is not recommended as worthy to buy (Hold). Do I have to sell this share then?