FAQ

• What is ADVICE?
  
• How can I access ADVICE?
  
• How much does online ADVICE cost?
  
• For which markets and shares can I receive advice?
  
• On what does Keytrade Bank base its recommendations?
  
• What is the “allocation model” and what is it made of?
  
• Why doesn’t the “allocation model” contain individual shares?
  
• Is the “allocation model” regularly updated?
  
• Will all of my shares within my portfolio be followed?
  
• What sort of recommendations does ADVICE give?
  

  ADVICE only gives advice related to your equity portfolio: buy advices, sell advices, arbitration advices and allocation advices. You will also be informed on possible events related to the shares in portfolio.
  
  ADVICE does not give advice related to:

  • Small, almost unverifiable shares
  • Shares, which are not listed on one of the following stock markets: Brussels, Amsterdam, Paris, London, Frankfurt, Milan, Swiss, New York, NASDAQ and Amex.
  • Bonds, Funds, Trackers, Liquidities, Warrants, Options, Structured Products, OTC-BB products and all other financial instruments which are not listed on the Stock Exchange.
  • The diversification of your portfolio on different groups of assets.
  
  By clicking on “Personal Stock Advice” and then on “Non covered stocks” you will receive a recap of the financial instruments within your portfolio for which ADVICE does not give any recommendations.

• Can I use ADVICE for virtual portfolios?
  
• Motivation and quantity are always specified for all buy advices. Why?
  
• How can I modify my investment profile?
  
• How often is my portfolio verified by ADVICE?
  
• Is ADVICE fully automatic?
  
• Is the quality of the recommendations as good as the recommendations I would get from a financial adviser?
  
• I followed the recommendations closely, but my global portfolio has diminished in value!
  
• What happens if I do not follow the advices?
  
• When will I receive my first recommendation?
  
• I have Royal Dutch shares. When I screen this share, ADVICE indicates that Royal Dutch is not recommended as worthy to buy (Hold). Do I have to sell this share then?