FAQ

• Why use the Keytrade ID?
  
• How does the Keytrade ID work?
  
• How can I activate my Keytrade ID?
  

  Go to our website www.keytrade.com. Click on “client logon”, enter your logon (username) and access password and you will see a new screen where you have to introduce your serial number. This serial number can be found on the back side of you Keytrade ID. It could be that the serial number is already indicated. In that case, you should check if it corresponds with what is written on the back side of your Keytrade ID.
  
  If the serial number is the same as the one written on the back side of your Keytrade ID, then you have to enter the unique code that you can find on the display of your Keytrade ID.
  
  Then you click on activate.

• How can I log on with my Keytrade ID?
  
• Do I still have to enter my confirmation code?
  
• Why is the unique code limited in time?
  
• How do I know if the Keytrade ID is intended for my account?
  
• How do I know if the activation of my Keytrade ID was successful?
  
• I received several Keytrade ID’s. What do I have to do?
  
• How can I block my Keytrade ID?
  
• Why should I block my Keytrade ID?
  
• What should I do if my Keytrade ID does not give any codes on the display?
  
• How can I order a new Keytrade ID?
  
• What do I have to do if my Keytrade ID is lost, broken or stolen?
  
• What is the price of a Keytrade ID?
  
• How long will it take to receive a new Keytrade ID?
  
• What is the difference between an E-ID and a Keytrade ID?