FAQ

• Why use the Keytrade ID?
  
• How does the Keytrade ID work?
  
• How can I activate my Keytrade ID?
  
• How can I log on with my Keytrade ID?
  
• Do I still have to enter my confirmation code?
  
• Why is the unique code limited in time?
  
• How do I know if the Keytrade ID is intended for my account?
  
• How do I know if the activation of my Keytrade ID was successful?
  

  If you have followed the steps to activate your Keytrade ID, you will receive a confirmation message on your computer.
  
  If the message indicates that the activation did not succeed, you need to retry the activation procedure or contact our Helpdesk on the number +32 (0)2/679 90 00 or via e-mail info@keytradebank.com. You can reach our Helpdesk each working day from 9 a.m. till 10 p.m.

• I received several Keytrade ID’s. What do I have to do?
  
• How can I block my Keytrade ID?
  
• Why should I block my Keytrade ID?
  
• What should I do if my Keytrade ID does not give any codes on the display?
  
• How can I order a new Keytrade ID?
  
• What do I have to do if my Keytrade ID is lost, broken or stolen?
  
• What is the price of a Keytrade ID?
  
• How long will it take to receive a new Keytrade ID?
  
• What is the difference between an E-ID and a Keytrade ID?