FAQ

• How much do the current, savings and trading account cost me?
  
• How do I do cash withdrawals?
  
• How do I apply for the Bancontact / Maestro / Proton card?
  
• How do I apply for a VISA card ?
  
• What do I have to do if my debet or VISA card is lost or stolen?
  
• Can I use my savings account to do transfers?
  
• Can I request or change foreign currencies?
  
• How is the interest calculated on the savings account?
  
• Which internal money transfers are possible and how long does it take?
  

  If you want to transfer an available amount on your current account to your savings account or the other way around, the transfer will be executed in real time.

  If you want to transfer an amount from b>your trading account to your current –or savings accountPlease take into account the entry of the statement (the following working day).
  For instance: Today you sell shares X. If you do a transfer to your current account, this can only be executed after the statement of the execution has been generated.
  You can check this in the history of your trading account.
  Please pay attention to the application of value dates (see tariffs), which might cause debit interests.

  Is the available amount in another currency than EUR, please convert this first to EUR, as you can only carry out online transfers in EUR.
  Please pay attention to the application of value dates (see tariffs), which might cause debit interests.

• How can I open an online savings account?
  
• Who can open a savings account?
  
• Is a minimum amount required to activate the savings account?
  
• Which interest will I get on the online AZUR savings account?
  
• When will the money on the savings account yield interest?
  
• How do I put money on my savings account?
  
• How do I do cash withdrawals from my savings account?
  
• Will Keytrade Bank be able to keep its high interest rate?
  
• What is the maximum amount of interests to be exempted from withholding tax?
  
• What is the difference between the growth and fidelity premium?
  
• Which value date is used?
  
• Where can I find my bank statements?
  
• Wat is a domiciliation?
• How to create a domiciliation?