FAQ

• How much do the current, savings and trading account cost me?
  
• How do I do cash withdrawals?
  
• How do I apply for the Bancontact / Maestro / Proton card?
  
• How do I apply for a VISA card ?
  
• What do I have to do if my debet or VISA card is lost or stolen?
  
• Can I use my savings account to do transfers?
  
• Can I request or change foreign currencies?
  
• How is the interest calculated on the savings account?
  
• Which internal money transfers are possible and how long does it take?
  
• How can I open an online savings account?
  
• Who can open a savings account?
  
• Is a minimum amount required to activate the savings account?
  
• Which interest will I get on the online AZUR savings account?
  
• When will the money on the savings account yield interest?
  
• How do I put money on my savings account?
  
• How do I do cash withdrawals from my savings account?
  
• Will Keytrade Bank be able to keep its high interest rate?
  
• What is the maximum amount of interests to be exempted from withholding tax?
  
• What is the difference between the growth and fidelity premium?
  
• Which value date is used?
  
• Where can I find my bank statements?
  
• Wat is a domiciliation?
• How to create a domiciliation?

  First you need to be client at Keytrade Bank. To open an account, please click a here.
  
  Are you already client? Go to our secured site and click on “Bank > Domiciliations”.
  
  To carry out a new domiciliation, click on "request a new domiciling order". From there you can make a search on name or postal code to seek the creditor’s data. Click on "search" to access the result of your demand. Click on "select" next to the data of the creditor you are searching for.
  
  To create a domiciliation, please follow the next steps:

  1. Fill in the name and address of the undersigned (name on the invoices – only if different from the account holder);
  2. The data of the firm are already filled in ;
  3. Indicate a reference ;
  4. Select the account from which the amount can be debited ;
  5. Click on "preview" to check the domiciliation and confirm it with your confirmation code;
  6. Click on "edit" if you want to modify it
  7. Click on "cancel" to cancel the transfer.
  
  If you need help to create domiciliationS, our Helpdesk is available at the following number 02/679 90 00.